Karla might not be a name you immediately recognize, but she's one of the driving forces behind Avanti’s unique and ever-evolving travel experiences across Spain, Portugal, the UK, and Ireland. Since joining the company in April 2022, she has brought a deep well of customer service and travel operations experience into her current role as Product Manager. Initially starting on the operations team, she transitioned to the product department in June 2023, where she now works closely with local DMCs and suppliers to shape tailor-made journeys that go far beyond the standard tourist itinerary. Based in Avanti’s diverse and dynamic Barcelona office, she is involved in every stage of the product lifecycle, from reviewing tour descriptions and monitoring availability to launching brand-new packages and ensuring product quality across seven countries. Whether it's updating meeting points, solving critical last-minute issues, or introducing exciting new products, Karla is hands-on and detail-driven every step of the way. Learn more about her role with the full interview below!
What Excites You About Working at Avanti? “I like being part of a team. In Barcelona, I work with colleagues from different countries and backgrounds. Everyone shares their perspective, and we collaborate to find solutions, combining ideas from different departments to improve and make the most of every situation. I also love that no two days are alike. One moment I’m focused on new products, and the next I’m representing Avanti at a trade show, connecting with suppliers, expanding my destination knowledge, and building valuable professional relationships. There’s always something exciting happening.”
What is Something People Might Not Know About Avanti? “There’s so much coordination that happens behind the scenes. Every single booking involves multiple layers, from selecting the right hotels and contracting the best guides to troubleshooting last-minute changes. Our DMCs know the quality we require, and because of the strong relationships we’ve built, we work as a team. It’s a collaborative effort, and I think that’s what sets us apart: the combination of expertise, attention to detail, and trust in our local partnerships.”
What’s New from Your Regions? “We’re currently developing new Europe packages, which will be featured in our upcoming brochure. These will include fresh itineraries and off-the-beaten-path experiences throughout Spain, Portugal, the UK, and Ireland. Adding more small-group tours for a unique, flexible travel experience.”
What Are Some of Your Recommended Destinations? “As a nature lover, I always recommend venturing off the beaten path to discover breathtaking spots that most travelers miss. There’s so much beauty beyond the big cities. Slow down and explore beyond the obvious: enjoy a traditional sheepdog experience outside Belfast, savour Cozido das Furnas, the traditional Azorean dish cooked using the island’s geothermal heat, or embark on an extraordinary day trip from Seville combining adventure, natural beauty, and history at El Caminito del Rey.”
Where Else Have You Traveled? “I was born in El Salvador and moved to California at 11, then grew up in Spain, which gave me a multicultural perspective early on. I’ve since traveled to countries like Guatemala, Finland, Thailand, Germany, Italy, France, Estonia, Sweden, Slovakia, the UK, and Ireland, and spent a year in Prague for an internship. Every place has taught me something new and shaped how I see the world. I’m always open to new learning experiences.”
What’s Your Top Travel Tip? “For the UK and Ireland, pack for all kinds of weather, layers and waterproof gear are a must. In Spain and Portugal, embrace the local vibe and savor each moment. In all countries, always try the local food and talk with locals. And don’t forget your charger, everything’s on our phones now, and a portable one can save the day.”
What Are Your Goals for the Coming Year? “One of my main goals is to make our product descriptions clear and complete, presenting all key details in a simple way for a smooth booking experience. I also look forward to expanding our portfolio and discovering new destinations and experiences that surprise and delight travelers.”
"I just want Travel Advisors to know how much care goes into what we do. With every itinerary, every product, every update, we’re constantly working behind the scenes to make it better. And we’re here to help! Whether you need recommendations or help customizing a trip, we have the tools and the local knowledge to make it perfect.”
Thank you, Karla, for sharing your journey and insight with us, and for all you do to help travel dreams come to life!
